Terms and conditions

WORK‑SELF Terms & Conditions

Last Updated: July 10 2025

1. Introduction

Welcome to WORK‑SELF. These Terms & Conditions (“Terms”) govern your access to and use of our websites, mobile applications, and any products or services we offer (collectively, “Services”). This includes digital features such as AI-guided tools and coaching, as well as physical products like the WORK‑SELF Ritual Kit.

By using our Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

2. Eligibility

You must be at least 18 years old and legally capable of entering a binding agreement to use our Services.

3. Account Registration

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Intellectual Property

All content and software provided through the Services are owned or licensed by WORK‑SELF. You may not copy, reproduce, or redistribute any part of the Services without written permission.

5. eCommerce – Physical Products (Ritual Kits)

a) Product Availability & Description

We strive to display accurate product descriptions, but we cannot guarantee all content is error-free. Availability of items is not guaranteed and may vary.

b) Pricing & Taxes

All prices are listed in GBP unless otherwise noted and include applicable UK VAT. Shipping costs are calculated at checkout. International customers are responsible for any import duties or taxes.

c) Order Fulfilment & Shipping

  • Orders typically ship within 5–7 business days.

  • We ship domestically in the UK and internationally to selected countries.

  • You will receive tracking information when your order has been dispatched.

  • We are not responsible for delays caused by customs, weather, or postal services.

d) Returns & Exchanges

  • You may request a return within 14 days of receiving your Ritual Kit, provided the item is unused and unopened.

  • To initiate a return, email: orders@work-self.com with your order number and reason.

  • Refunds are processed once returned goods are received in original condition.

  • Customers are responsible for return shipping costs unless the product was defective or incorrect.

e) Damaged or Missing Items

If you receive a damaged or incorrect item, contact us within 7 days with clear photos and order reference, and we will arrange a replacement or refund.

6. Digital Services & AI Tools

We provide personalized digital experiences powered by agentic AI. While designed for personal growth, these tools are not medical, legal, or psychological advice. Always use your discretion.

7. Privacy & Data Protection

By using our Services, you consent to our data practices as described in the [Privacy Policy]. This includes processing sensitive personal data with secure infrastructure and compliance with GDPR.

8. Subscriptions & Payments

  • Some Services (e.g., digital platform access, career coaching) require a paid subscription.

  • Subscriptions auto-renew unless cancelled prior to the billing date.

  • All payments are processed through third-party payment providers (e.g., Stripe). You agree to their terms as well.

9. Refund Policy (Digital)

  • Digital services and coaching sessions are non-refundable unless explicitly stated.

  • You may cancel your subscription at any time. Access will continue until the end of the billing cycle.

10. Disclaimers

Services are provided “as is.” WORK‑SELF does not guarantee any particular career outcome or mental health result. Users assume full responsibility for how they use the tools provided.

11. Limitation of Liability

Our total liability to you for any claim will not exceed the amount paid by you for the Services in the preceding 12 months. We are not liable for indirect or consequential damages.

12. Termination

You may cancel your account at any time. We may suspend or terminate access for violations of these Terms. Any user content submitted may remain as part of anonymized system data.

13. Governing Law

These Terms are governed by the laws of England and Wales. Disputes will be resolved in English courts, unless otherwise required by local consumer laws.

14. Contact

For questions or support:

WORK‑SELF Ltd.
Email: support@work-self.com
Orders: orders@work-self.com