Terms and conditions

Last Updated: August 26 2026

These Terms and Conditions ("Terms") govern the supply of Maya Enterprise by WORK-SELF LTD, a company incorporated in England and Wales with company number 16537587 and registered office at 138 Liverpool Road, London N1 1LA ("WORK-SELF", "we", "us", "our"), to the organisation that subscribes to the Services ("Customer", "you", "your").

Maya Enterprise is an enterprise product. It is licensed to organisations only. It is not offered to consumers and is not available for personal, household or non-commercial use. These Terms replace, in respect of Maya Enterprise, any consumer-facing terms previously published by WORK-SELF.

These Terms apply from the date the Customer executes an Order Form, accesses the Services, or connects an Agent System to Maya Enterprise, whichever occurs first. By doing any of those things, the person acting for the Customer confirms that they have authority to bind the Customer to these Terms.

1. Definitions

In these Terms the following definitions apply.

•     "Agent System" means any AI agent, agentic platform, orchestration layer, copilot, assistant or automated software system operated by or on behalf of the Customer that is capable of issuing a Context Request to Maya Enterprise.

•     "Authorised User" means an employee, worker, contractor or other individual authorised by the Customer to access the Services under the Customer's subscription.

•     "Connected Agent" means an Agent System that the Customer has registered, approved and permissioned to receive Employee Context from Maya Enterprise.

•     "Context Object" means a structured, permissioned unit of Employee Context served by Maya Enterprise in response to a Context Request, including ownership, review, escalation and deadline attributes.

•     "Context Request" means a call made by a Connected Agent to Maya Enterprise, whether over the Model Context Protocol or another supported interface, requesting Employee Context at runtime.

•     "Covered Employee" means an individual employed or engaged by the Customer whose Employee Context is held, served or processed within Maya Enterprise, whether or not that individual is an Authorised User.

•     "Coaching Services" means the employee coaching, capability development and AI transformation programme components of Maya Enterprise delivered to Covered Employees.

•     "Customer Data" means all data, content and information submitted, uploaded, synchronised or generated by the Customer, its Authorised Users, its Covered Employees or its Connected Agents through the Services, including Employee Context.

•     "Customer Systems" means the Customer's own systems, applications and data sources, including HRIS, ticketing systems, knowledge bases, identity providers and Agent Systems.

•     "Documentation" means the technical and user documentation for Maya Enterprise made available by WORK-SELF, as updated from time to time.

•     "DPA" means the Data Processing Agreement entered into between the parties in respect of the Services.

•     "Employee Context" means structured information about a Covered Employee's role, responsibilities, ownership, skills, capability, workflow position, escalation path, review relationships and deadlines, together with derived attributes generated by Maya Enterprise.

•     "Fees" means the amounts payable by the Customer under an Order Form.

•     "Force Majeure Event" means any event beyond the reasonable control of a party, including act of God, epidemic, war, civil unrest, cyber-attack by a third party, governmental or regulatory action, and failure of third-party infrastructure or telecommunications.

•     "Integration" means a connection between Maya Enterprise and a Customer System or third-party platform, whether provided by WORK-SELF, by the Customer, or by a third-party integration provider.

•     "MCP" means the Model Context Protocol, the open interface standard over which Maya Enterprise serves Context Objects to Connected Agents.

•     "Maya Enterprise" or the "Services" means the WORK-SELF human context server, its MCP connector and other supported interfaces, the associated administration and permissioning console, the Coaching Services, the Documentation, and any professional services provided under an Order Form or Statement of Work.

•     "Order Form" means an ordering document, quotation, statement of work or enterprise subscription agreement executed by both parties that sets out the scope, term and Fees for the Services.

•     "Sub-processor" means a third party engaged by WORK-SELF to process personal data on behalf of the Customer in connection with the Services.

•     "WORK-SELF IP" means all intellectual property owned or licensed by WORK-SELF, including the Maya Enterprise platform, its architecture, models, context schemas, algorithms, coaching methodology, identity graph, simulation environment, Documentation, brands, trade marks and patents.

2. Contract Structure and Order of Precedence

2.1  The agreement between the parties comprises, in descending order of precedence: (i) the executed Order Form; (ii) the DPA; (iii) any Statement of Work; (iv) these Terms; and (v) the Documentation.

2.2  Where a conflict arises, the higher-ranking document prevails, but only to the extent of the conflict and only in respect of the specific Customer relationship it governs.

2.3  No purchase order, vendor portal terms, supplier questionnaire or other Customer-issued document forms part of the agreement, even if acknowledged or countersigned by WORK-SELF, unless expressly incorporated by an executed Order Form.

3. Eligibility and Authority

3.1  The Services are available only to organisations acting in the course of a business, trade, craft or profession.

3.2  The Customer warrants that the individual executing an Order Form or accepting these Terms has authority to bind the Customer.

3.3  The Customer warrants that it is not located in, and is not a national or resident of, any jurisdiction subject to trade sanctions or export restrictions that would prohibit supply of the Services, and that it will not make the Services available to any such person or entity.

3.4  WORK-SELF may verify eligibility and may decline to supply the Services to any organisation that does not meet these requirements.

4. The Services

4.1 Human context server

Maya Enterprise operates as a coordination layer between the Customer's Agent Systems and the Customer's sources of employee context. It holds and serves structured, permissioned Employee Context, together with ownership, review, escalation and deadline rules, to Connected Agents at runtime.

4.2 Agent access

Maya Enterprise exposes Employee Context to Connected Agents over MCP and such other interfaces as are described in the Documentation. Access is governed by the permission model described in Section 8.

4.3 Coaching Services

Maya Enterprise includes employee coaching and capability development delivered to Covered Employees as part of an AI transformation programme. The scope, cohort size and delivery model are set out in the Order Form.

4.4 Integrations

Maya Enterprise supports Integration with human capital and people systems, workflow automation platforms, agent platforms, data infrastructure and other Customer Systems. Supported Integrations are described in the Documentation and confirmed in the Order Form.

4.5 Professional services

WORK-SELF may provide implementation, configuration, data mapping, benchmarking, evaluation and training services under a Statement of Work, subject to Section 15.

4.6 What Maya Enterprise is not

The Customer acknowledges that Maya Enterprise:

•     is not a system of record for employment data, and does not replace the Customer's HRIS, payroll system or personnel file;

•     does not make employment decisions, and does not determine hiring, promotion, remuneration, performance rating, disciplinary action, redundancy or termination outcomes;

•     does not supervise, direct or control Covered Employees, and does not act as an employer, agent or representative of the Customer in relation to its workforce;

•     is not a regulated medical, psychological or mental health service, and the Coaching Services do not constitute clinical care or therapy; and

•     does not provide legal, financial, tax or regulatory advice.

5. Licence, Order Forms and Term

5.1 Licence grant

Subject to these Terms and payment of the Fees, WORK-SELF grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable licence during the subscription term to access and use the Services for its internal business purposes, for the number of Covered Employees, Authorised Users and Connected Agents specified in the Order Form.

5.2 Order Forms

Each Order Form specifies the licensed scope, the Covered Employee population, the number of Connected Agents permitted, the Integrations in scope, the subscription term, the Fee schedule, any service level commitments and any professional services.

5.3 Scope limits

The Customer shall not: (i) exceed the licensed Covered Employee count or Connected Agent count; (ii) share credentials or API keys between individuals or between Agent Systems; (iii) permit access by any entity other than the contracting Customer and its affiliates named in the Order Form; or (iv) resell, sublicence or provide the Services as a service bureau to any third party without prior written consent. Where usage exceeds the licensed scope, WORK-SELF may invoice the excess at the then-current list rate from the date the excess began.

5.4 Term and renewal

The subscription commences on the start date in the Order Form and continues for the initial term stated in it. Unless either party gives written notice of non-renewal at least sixty (60) days before the end of the then-current term, the subscription renews automatically for successive periods equal to the initial term, at WORK-SELF's then-current pricing and subject to any uplift cap agreed in the Order Form.

5.5 Pilot and initial periods

Where an Order Form describes a pilot, proof of value or initial period, that period forms the first period of a continuing licence unless the Order Form expressly states otherwise. Non-renewal at the end of that period is governed by Section 5.4.

5.6 Fee adjustment

WORK-SELF may adjust pricing for a renewal term on not less than ninety (90) days' written notice before the renewal date.

6. Fees, Payment and Taxes

6.1  Fees are as set out in the Order Form. Unless the Order Form states otherwise, annual subscription Fees are invoiced in advance of each subscription year.

6.2  Invoices are payable within thirty (30) days of the invoice date, in the currency stated on the invoice, without set-off or deduction.

6.3  Late payments accrue interest at four per cent (4%) above the Bank of England base rate per annum, accruing daily, under the Late Payment of Commercial Debts (Interest) Act 1998.

6.4  Where an invoice is more than thirty (30) days overdue, WORK-SELF may suspend the Services on ten (10) days' written notice, without liability. Suspension does not relieve the Customer of the obligation to pay Fees for the suspended period.

6.5  All Fees are exclusive of VAT and other applicable taxes, levies and duties, which the Customer shall pay in addition, excluding taxes on WORK-SELF's net income. Where the Customer is required to withhold tax, the Fees shall be grossed up so that WORK-SELF receives the full contracted amount.

6.6  The Customer shall notify WORK-SELF in writing of any disputed invoice amount within fifteen (15) days of the invoice date, with reasonable detail of the grounds. Undisputed amounts remain payable on the original terms.

7. Acceptable Use

The Customer shall not, and shall not permit any Authorised User, Covered Employee, Connected Agent or third party to:

•     use the Services in breach of any applicable law, regulation or third-party right;

•     upload or transmit content that is unlawful, defamatory, discriminatory or harmful;

•     reverse-engineer, decompile, disassemble or attempt to derive the source code, model weights, context schemas or underlying algorithms of the Services;

•     use the Services, or any output of the Services, to train, fine-tune, develop, evaluate or benchmark a competing artificial intelligence system, context server or workforce intelligence product;

•     access the Services by automated means other than through a registered Connected Agent or a documented interface;

•     circumvent any permission control, rate limit, licence restriction or technical protection measure;

•     use the Services to process personal data without a lawful basis, or without an executed DPA where one is required;

•     interfere with or degrade the integrity, security or performance of the Services or any connected system;

•     use Employee Context for surveillance, covert monitoring, emotion inference or social scoring of individuals; or

•     sublicence, resell or commercially exploit the Services without prior written authorisation.

WORK-SELF may investigate any suspected breach of this Section and may suspend access under Section 20 where it reasonably considers that continued access presents a security, legal or regulatory risk.

8. Agent Access, Permissioning and Human Oversight

8.1 Customer control of scope

The Customer determines which Employee Context is held in Maya Enterprise, which Connected Agents may request it, and what each Connected Agent is permitted to receive. WORK-SELF serves Context Objects only within the boundaries the Customer configures. The Customer is responsible for the configuration it applies.

8.2 Agent registration

Every Agent System must be registered and approved by the Customer before it becomes a Connected Agent. Registration includes identification of the operating entity, the intended purpose, the context scopes requested and the human accountable owner within the Customer organisation.

8.3 Least privilege

Connected Agents are granted access on a least-privilege basis. A Connected Agent receives only the Context Objects within its approved scope. Scope changes require an authorised change by a Customer administrator.

8.4 Agent conduct

The Customer is responsible for the conduct of its Connected Agents as if that conduct were its own, including any action a Connected Agent takes on the basis of a Context Object. WORK-SELF does not operate, tune, instruct or supervise the Customer's Agent Systems and is not responsible for their outputs or actions.

8.5 Human oversight

The Customer shall maintain meaningful human oversight over any workflow in which Employee Context contributes to a decision or action affecting an individual. The Customer shall ensure that a competent person has the authority, the information and the practical ability to review, override or reverse such a decision or action.

8.6 Logging

Maya Enterprise maintains a record of Context Requests, the Connected Agent making each request, the scope served and the time of service, for the retention period stated in the Documentation or the Order Form. The Customer may access these records through the administration console for oversight, audit and regulatory purposes.

9. AI Governance and Regulatory Responsibilities

9.1 Roles

WORK-SELF is the provider of Maya Enterprise. The Customer is the deployer of Maya Enterprise within its own organisation and is the provider of its own Agent Systems. Each party is responsible for the obligations that attach to its role under applicable artificial intelligence legislation, including the EU Artificial Intelligence Act where it applies and any equivalent or successor framework in the United Kingdom or elsewhere.

9.2 Employment context

The Customer acknowledges that use of Employee Context in workforce management, task allocation, performance monitoring, capability assessment or related activity may bring a workflow within scope of high-risk classification under applicable artificial intelligence legislation. The Customer is responsible for classifying its own use cases and for meeting the deployer obligations that follow, including impact assessment, human oversight, record-keeping, logging retention and worker information duties.

9.3 WORK-SELF commitments

WORK-SELF shall maintain technical documentation, logging capability, context lineage and transparency information sufficient to support the Customer in discharging its deployer obligations, and shall make that information available to the Customer on reasonable request. WORK-SELF shall notify the Customer of material changes to the Services that affect the Customer's compliance position.

9.4 Transparency to Covered Employees

The Customer shall inform Covered Employees, and shall consult any works council, trade union or employee representative body where required, that Employee Context is held within Maya Enterprise and may be served to Connected Agents. The Customer is responsible for the content, timing and adequacy of those notices and consultations. WORK-SELF will provide template notice language on request, which the Customer shall review and adapt for its own jurisdictions.

9.5 No solely automated decisions

The Customer shall not use the Services, alone or in combination with any Agent System, to make a decision producing legal effects concerning an individual, or similarly significantly affecting an individual, based solely on automated processing without meaningful human involvement. This includes decisions on recruitment, selection, promotion, remuneration, performance rating, discipline, redundancy and termination.

9.6 Nature and limits of outputs

Context Objects, derived attributes, coaching recommendations and analytics produced by Maya Enterprise are probabilistic and inferential. They may be incomplete, out of date or inappropriate for a particular circumstance. They are inputs for consideration by a competent person, not determinations of fact and not guarantees of any outcome. The Customer shall apply human judgement before acting on any output.

9.7 Coaching and wellbeing

The Coaching Services support professional capability development. They are not a substitute for clinical, medical or mental health care. Where a Covered Employee requires such support, the Customer shall direct them to appropriate professional services. WORK-SELF is not liable for health outcomes arising from use of the Coaching Services.

10. Intellectual Property

10.1 WORK-SELF IP

All right, title and interest in the Services and the WORK-SELF IP remain the exclusive property of WORK-SELF and its licensors. Nothing in these Terms transfers ownership of any WORK-SELF IP to the Customer. Elements of the Services are protected by, among other rights, United States Patent No. 11,354,747 B2.

10.2 Interface licence

Where the Order Form grants access to the MCP connector or any application programming interface, WORK-SELF grants the Customer a limited, non-exclusive licence to use that interface solely to connect approved Connected Agents and Customer Systems to Maya Enterprise for the benefit of the Customer, subject to any usage limits in the Order Form or Documentation.

10.3 Customer Data

The Customer retains all right, title and interest in Customer Data. The Customer grants WORK-SELF a limited, non-exclusive, royalty-free licence to host, process and serve Customer Data solely as necessary to provide the Services and as described in the DPA.

10.4 No training on Customer Data

WORK-SELF shall not use Customer Data to train, fine-tune or improve any artificial intelligence or machine learning model that is made available to any other customer or third party. WORK-SELF shall not disclose Customer Data to any model provider for training purposes. Customer-specific configuration and tuning carried out solely for the Customer's own instance is permitted and remains within the Customer's environment.

10.5 Anonymised and aggregated data

WORK-SELF may generate and use anonymised, aggregated statistical data derived from operation of the Services for security, capacity planning, product improvement, research and benchmarking. Such data shall not identify, and shall not permit re-identification of, the Customer, any Covered Employee or any individual. WORK-SELF shall not publish anonymised data in a form attributable to the Customer without the Customer's prior written consent. This right survives termination.

10.6 Feedback

If the Customer or any Authorised User provides suggestions, ideas or feedback about the Services, WORK-SELF may use and incorporate that feedback into its products without restriction, obligation of confidence, or compensation. This does not grant WORK-SELF any right in Customer Data or Customer Confidential Information.

10.7 Restrictions

The Customer shall not: (i) copy, modify or create derivative works of the Services or WORK-SELF IP; (ii) remove or obscure any proprietary notice; or (iii) use WORK-SELF trade marks or brand assets without prior written permission.

11. Data Protection

11.1 Roles

In respect of personal data processed through the Services, the Customer is the controller and WORK-SELF is the processor. Each party shall comply with its obligations under the UK General Data Protection Regulation, the Data Protection Act 2018, and, where applicable, Regulation (EU) 2016/679.

11.2 Data Processing Agreement

Processing is governed by the DPA, which forms part of the agreement between the parties. The DPA sets out the subject matter, duration, nature and purpose of processing, the categories of personal data and data subjects, and the technical and organisational measures applied. The current standard DPA is available from legal@work-self.com.

11.3 Lawful basis and notices

The Customer warrants that it has a lawful basis to hold Employee Context, to transfer it to WORK-SELF, and to permit it to be served to Connected Agents, and that it has issued all privacy notices and completed all consultations required in each jurisdiction in which Covered Employees are located.

11.4 Special category data

The Services are not designed to process special category personal data. The Customer shall not submit special category data, health data, or biometric data to Maya Enterprise unless expressly agreed in writing in the Order Form and DPA, and then only where the Customer has established a valid condition for processing under Article 9 of the UK GDPR.

11.5 International transfers and residency

Where personal data is transferred outside the United Kingdom or the European Economic Area, WORK-SELF shall implement an appropriate transfer mechanism, including the International Data Transfer Agreement, the UK Addendum, or Standard Contractual Clauses, as applicable. Where the Order Form specifies a data residency region, WORK-SELF shall host Customer Data in that region.

11.6 Data subject requests

WORK-SELF shall provide reasonable assistance to the Customer in responding to requests from data subjects exercising rights of access, rectification, erasure, restriction, objection or portability, and shall make available the functionality described in the Documentation for that purpose. WORK-SELF shall not respond directly to a data subject request relating to Customer Data except to direct the individual to the Customer.

11.7 Sub-processors

WORK-SELF engages Sub-processors for hosting, data infrastructure, workflow automation and model inference. A current list of Sub-processors is maintained and made available to the Customer. WORK-SELF shall give the Customer prior notice of any intended addition or replacement of a Sub-processor and shall consider in good faith any reasonable objection raised within the notice period.

11.8 Personal data breach

WORK-SELF shall notify the Customer without undue delay after becoming aware of a personal data breach affecting Customer Data, and shall provide the information reasonably required for the Customer to meet its own notification obligations.

12. Confidentiality

12.1  Each party shall keep confidential all non-public information disclosed by the other in connection with the Services that is designated confidential or that a reasonable person would understand to be confidential in the circumstances ("Confidential Information"). Each party shall use Confidential Information only for the purposes of the agreement, shall not disclose it to any third party without prior written consent, and shall apply at least the same degree of protection as it applies to its own confidential information of similar sensitivity, and in no event less than reasonable care.

12.2  These obligations do not apply to information that: (a) is or becomes public through no act of the receiving party; (b) was lawfully in the receiving party's possession before disclosure; (c) is independently developed without use of the Confidential Information; or (d) is required to be disclosed by law, regulation or court order, provided the receiving party gives reasonable prior notice where lawful to do so.

12.3  Confidentiality obligations survive termination for three (3) years, except in respect of trade secrets and Customer Data, which remain protected for as long as they retain their character.

13. Security

13.1  WORK-SELF shall implement and maintain appropriate technical and organisational measures to protect the Services and Customer Data against unauthorised access, disclosure, alteration, loss and destruction. Those measures include encryption of data in transit and at rest, role-based access control, single sign-on support, segregation of Customer environments, access logging, vulnerability management and personnel security screening.

13.2  Any certification, attestation or audit report held by WORK-SELF is identified in the Order Form or in the security documentation made available to the Customer. WORK-SELF shall notify the Customer if a certification stated in an Order Form lapses or is withdrawn.

13.3  The Customer is responsible for: (i) the security of Authorised User credentials and Connected Agent keys; (ii) the access control configuration it applies within Maya Enterprise; (iii) the security of its own Customer Systems and Agent Systems; and (iv) notifying WORK-SELF promptly of any known or suspected compromise affecting its account.

13.4  WORK-SELF shall complete reasonable security questionnaires and shall support the Customer's vendor assurance process, once per calendar year absent cause, at no additional charge.

14. Service Levels, Support and Availability

14.1 Availability

WORK-SELF shall use commercially reasonable efforts to maintain availability of the Services at not less than 99.5% per calendar month, excluding scheduled maintenance and Force Majeure Events, or such higher commitment as is agreed in the Order Form or an applicable service level agreement.

14.2 Graceful degradation

Maya Enterprise is designed so that unavailability degrades the quality of context available to a Connected Agent rather than preventing the Connected Agent from operating. Where Maya Enterprise is unavailable or a Context Request cannot be served, the Connected Agent should continue to function without Employee Context. The Customer is responsible for designing its Agent Systems to handle an unserved Context Request safely, and shall not place Maya Enterprise on the critical path of any safety-critical, life-critical or financially irreversible process.

14.3 Support

Enterprise support is provided through the channel and to the response targets stated in the Order Form.

14.4 Maintenance

WORK-SELF shall use reasonable efforts to give advance notice of scheduled maintenance likely to affect availability. Emergency maintenance may be carried out without notice where necessary to preserve security or stability.

14.5 Remedy

Where service credits are agreed in an Order Form, those credits are the Customer's sole and exclusive remedy for failure to meet an availability commitment, and shall not exceed the Fees attributable to the affected month.

15. Professional Services

Where WORK-SELF provides implementation, configuration, benchmarking, evaluation, training or consulting services under a Statement of Work:

•     services are provided on a time-and-materials or fixed-fee basis as stated in the Statement of Work;

•     the Customer shall provide timely access to the personnel, systems, data and decisions required for delivery;

•     deliverables are subject to Section 10 unless the Statement of Work expressly assigns different rights;

•     delay caused by the Customer's failure to cooperate is not a failure by WORK-SELF, and WORK-SELF may recover reasonable costs of resulting rescheduling; and

•     fees for professional services are non-refundable once work has commenced, except in the case of material breach by WORK-SELF.

16. Third-Party Platforms and Integrations

16.1  The Services interoperate with third-party platforms, including human capital systems, workflow automation platforms, agent platforms, data infrastructure and payment processors. Use of any third-party platform is subject to that provider's own terms and privacy policy, agreed directly between the Customer and that provider.

16.2  WORK-SELF is not responsible for the availability, accuracy, security or performance of any third-party platform, or for any loss arising from its failure, modification, deprecation or discontinuation.

16.3  Where the Customer enables an Integration, the Customer authorises WORK-SELF to access and exchange Customer Data with that platform to the extent necessary to operate the Integration. The Customer is responsible for the permissions it grants at the third-party platform.

17. Warranties

17.1  WORK-SELF warrants that: (i) it has the right and authority to grant the licences in these Terms; (ii) the Services will perform materially in accordance with the Documentation during the subscription term; (iii) it will provide professional services with reasonable skill and care; and (iv) it will maintain the security measures described in Section 13.

17.2  The Customer's exclusive remedy for breach of Section 17.1(ii) is that WORK-SELF shall, at its option, correct the non-conformity or, if it cannot do so within a reasonable period, terminate the affected Services and refund prepaid Fees for the unexpired period.

17.3  Except as expressly stated in these Terms, the Services are provided on an "as is" and "as available" basis. WORK-SELF disclaims all other warranties, whether express, implied or statutory, including implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement, and any warranty that use of the Services will be uninterrupted, error-free or that outputs will be accurate or complete.

17.4  The Customer warrants that it has the right to provide Customer Data to WORK-SELF, that Customer Data does not infringe any third-party right, and that its use of the Services complies with applicable employment, equality, data protection and artificial intelligence law in every jurisdiction in which it operates.

18. Indemnities

18.1 Customer indemnity

The Customer shall indemnify and hold harmless WORK-SELF, its officers, directors, employees and agents against all third-party claims, damages, losses, liabilities, costs and expenses, including reasonable legal fees, arising from: (i) breach of these Terms by the Customer, an Authorised User or a Connected Agent; (ii) use of the Services in breach of applicable law; (iii) Customer Data infringing or allegedly infringing any third-party right; (iv) any employment decision, personnel action or workforce outcome taken by the Customer in reliance on an output of the Services; (v) failure to issue required employee notices or complete required employee consultation; and (vi) the operation, configuration or output of any Agent System operated by or for the Customer.

18.2 WORK-SELF indemnity

WORK-SELF shall indemnify and hold harmless the Customer against third-party claims alleging that the Services, as supplied by WORK-SELF and used in accordance with these Terms and the Documentation, infringe a United Kingdom, European Union or United States intellectual property right, provided the Customer: (i) notifies WORK-SELF promptly of the claim; (ii) gives WORK-SELF sole control of the defence and settlement; and (iii) provides reasonable cooperation at WORK-SELF's expense.

18.3 Exclusions

The indemnity in Section 18.2 does not apply to claims arising from: Customer Data; modification of the Services by anyone other than WORK-SELF; combination of the Services with products, data or systems not supplied or approved by WORK-SELF, including the Customer's Agent Systems; use of the Services in breach of these Terms; or continued use after WORK-SELF has notified the Customer to stop.

18.4 Mitigation

If a claim under Section 18.2 arises or is likely to arise, WORK-SELF may at its option procure the right for the Customer to continue using the Services, modify or replace the affected element so that it is non-infringing, or terminate the affected Services and refund prepaid Fees for the unexpired period.

19. Limitation of Liability

19.1  Nothing in these Terms limits or excludes either party's liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or (d) any other liability that cannot lawfully be limited or excluded.

19.2  Subject to Section 19.1, neither party shall be liable for any: (i) loss of profits; (ii) loss of revenue; (iii) loss of business or business opportunity; (iv) loss of anticipated savings; (v) loss of goodwill; or (vi) indirect, consequential, special or punitive loss, in each case whether or not the party was advised of the possibility of such loss.

19.3  Subject to Sections 19.1 and 19.4, each party's total aggregate liability arising out of or in connection with the agreement, whether in contract, tort including negligence, breach of statutory duty or otherwise, shall not exceed one hundred per cent (100%) of the Fees paid or payable by the Customer in the twelve (12) months preceding the first event giving rise to the claim.

19.4  Subject to Section 19.1, the cap in Section 19.3 is increased to two hundred per cent (200%) of the Fees paid or payable by the Customer in the twelve (12) months preceding the first event giving rise to the claim in respect of: (a) breach of Section 11 (Data Protection); (b) breach of Section 12 (Confidentiality); and (c) the indemnity at Section 18.2.

19.5  The Customer's obligation to pay Fees, and the Customer's indemnity at Section 18.1, are not subject to the caps in Sections 19.3 and 19.4.

19.6  Each party shall take reasonable steps to mitigate its loss. A claim must be notified in writing within twelve (12) months of the date on which the claiming party became aware, or ought reasonably to have become aware, of the circumstances giving rise to it.

19.7  The allocation of risk in this Section reflects the Fees payable and is a fundamental basis of the bargain between the parties.

20. Suspension

WORK-SELF may suspend all or part of the Services, on notice where practicable, where: (i) the Customer is in material breach and has not remedied that breach within ten (10) days of notice; (ii) Fees are more than thirty (30) days overdue; (iii) continued provision presents a material security risk to the Services or to other customers; (iv) a Connected Agent is behaving in a manner that threatens the integrity of the Services; or (v) suspension is required by law or regulation. WORK-SELF shall restore the Services promptly once the cause of suspension is resolved.

21. Termination and Exit

21.1 Termination for cause

Either party may terminate the agreement on thirty (30) days' written notice if the other commits a material breach that is not remedied within that period. Either party may terminate immediately on written notice if the other becomes insolvent, enters administration or liquidation, has a receiver or administrator appointed, or ceases to carry on business.

21.2 Termination for convenience

Neither party may terminate for convenience during a subscription term. Non-renewal is governed by Section 5.4. Fees paid in advance are non-refundable on termination other than for WORK-SELF's material breach, in which case prepaid Fees for the unexpired period shall be refunded on a pro-rated basis.

21.3 Effect of termination

On termination or expiry: (i) all licences granted under these Terms cease immediately; (ii) the Customer shall cease all use of the Services and disconnect all Connected Agents; and (iii) each party shall return or destroy the other's Confidential Information, subject to legal retention requirements and routine backup cycles.

21.4 Data export

The Customer may request an export of Customer Data in a documented machine-readable format at any time during the subscription term and for thirty (30) days after termination. After that period WORK-SELF shall delete Customer Data in accordance with the DPA and shall have no further obligation to retain it. Anonymised and aggregated data generated under Section 10.5 may be retained.

21.5 Transition assistance

Where requested in writing before the end of the subscription term, WORK-SELF shall provide reasonable transition assistance for up to sixty (60) days after termination, at its then-current professional services rates, other than where the agreement is terminated by WORK-SELF for the Customer's material breach or non-payment.

21.6 Survival

Sections 6 (in respect of accrued amounts), 10, 11, 12, 17.3, 18, 19, 21.3 to 21.6, 24, 26 and 27 survive termination or expiry.

22. Verification

On reasonable written notice, and no more than once per calendar year absent cause, WORK-SELF may verify the Customer's use of the Services against the licensed scope. Verification shall be conducted during normal business hours, shall not unreasonably disrupt the Customer's operations, and shall not require access to Customer Confidential Information beyond what is necessary to confirm licensed usage. Where verification reveals unlicensed usage, the Customer shall pay the shortfall within thirty (30) days, together with the reasonable cost of the verification where the shortfall exceeds five per cent (5%) of the Fees for the period.

23. Force Majeure

Neither party is liable for failure or delay in performance to the extent caused by a Force Majeure Event, provided that the affected party notifies the other as soon as reasonably practicable, uses reasonable efforts to mitigate, and resumes performance as soon as the event ceases. This Section does not excuse an obligation to pay amounts already due. If a Force Majeure Event continues for more than sixty (60) consecutive days, either party may terminate the affected Services on written notice without liability, subject to a pro-rated refund of prepaid Fees for undelivered Services.

24. Publicity and References

24.1  Neither party shall issue a press release or public statement about the relationship without the other party's prior written consent.

24.2  Where the Order Form records the Customer's agreement, WORK-SELF may identify the Customer as a customer and use the Customer's name and logo in its customer list, website and sales materials, in accordance with any brand guidelines the Customer provides. The Customer may withdraw that agreement on thirty (30) days' written notice.

24.3  Any case study, benchmark result or performance figure attributed to the Customer requires the Customer's prior written approval of the specific wording and figures before publication.

25. Changes to These Terms

25.1  WORK-SELF may update these Terms from time to time. The current version is published at work-self.com with a revised effective date.

25.2  For a Customer with an active Order Form, the version of these Terms in effect on the start date of the then-current subscription term applies for the remainder of that term, except where a change is required by law or is necessary to address a security or regulatory matter.

25.3  WORK-SELF shall give not less than thirty (30) days' written notice of any material change taking effect at renewal. If the Customer objects to a material change, it may decline renewal by written notice within thirty (30) days of that notice.

26. Governing Law and Disputes

26.1  These Terms, and any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims, are governed by the laws of England and Wales.

26.2  The parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales, except that WORK-SELF may bring proceedings to protect its intellectual property or to recover amounts due in any court of competent jurisdiction.

26.3  Before commencing formal proceedings, the parties shall attempt to resolve the dispute in good faith for thirty (30) days following written notice of the dispute, with escalation to a senior executive of each party. This Section does not prevent either party from seeking urgent injunctive relief.

27. General

27.1 Entire agreement

The documents listed in Section 2.1 constitute the entire agreement between the parties in respect of the Services and supersede all prior agreements, representations and understandings. Each party confirms that it has not relied on any statement or representation not set out in those documents. This does not limit liability for fraudulent misrepresentation.

27.2 Severability

If any provision is held invalid or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, or severed if it cannot be modified, without affecting the remaining provisions.

27.3 Waiver

No failure or delay in exercising a right constitutes a waiver of it. A waiver must be in writing to be effective.

27.4 Assignment

The Customer may not assign or transfer the agreement without WORK-SELF's prior written consent, not to be unreasonably withheld. WORK-SELF may assign the agreement without consent in connection with a merger, acquisition, reorganisation or sale of all or substantially all of its assets, provided the assignee assumes all obligations.

27.5 Subcontracting

WORK-SELF may subcontract performance of its obligations, and remains responsible for the acts and omissions of its subcontractors as if they were its own. Sub-processing of personal data is governed by Section 11.7 and the DPA.

27.6 Notices

Legal notices to WORK-SELF must be sent to legal@work-self.com and to WORK-SELF LTD, 138 Liverpool Road, London N1 1LA. Notices to the Customer are sent to the address and contact stated in the Order Form. Notices are effective on receipt, or on the next business day if received outside business hours.

27.7 No agency

Nothing in these Terms creates any partnership, joint venture, agency, fiduciary or employment relationship between the parties, or between WORK-SELF and any Covered Employee.

27.8 Third party rights

A person who is not a party to the agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms, save that an affiliate named in an Order Form may enforce the licence granted to it.

27.9 Anti-bribery and modern slavery

Each party shall comply with the Bribery Act 2010 and the Modern Slavery Act 2015 and shall maintain policies and procedures appropriate to its size and operations.

27.10 Export compliance

Each party shall comply with applicable export control and sanctions laws in connection with the Services.

27.11 Accessibility

WORK-SELF is committed to making the Services usable by people with disabilities. Accessibility issues may be reported to support@work-self.com.

27.12 Counterparts

An Order Form may be executed in counterparts and by electronic signature, each of which is an original and all of which together constitute one document.

28. Contact

•     Enterprise sales: enterprise@work-self.com

•     Support: support@work-self.com

•     Legal and data protection: legal@work-self.com

•     Security: security@work-self.com

•     Website: work-self.com

WORK-SELF LTD, 138 Liverpool Road, London N1 1LA. Registered in England and Wales, company number 16537587.

© 2026 WORK-SELF LTD. All rights reserved. Maya and Maya Enterprise are trade marks of WORK-SELF LTD.